Return & Refund Policy

This Return & Refund Policy governs purchases made from our website. By placing an order, you agree to the terms outlined below.

1. Return Window

We offer a 5-day return policy, which means you must raise a return request within 5 calendar days from the date of delivery.

Any return request made after 5 days of delivery will not be accepted.

2. Eligibility for Return

To be eligible for a return:

• The product must be unused, unworn, and in the same condition as received.

• The product must be returned in its original packaging.

• All original tags, labels, accessories, manuals, and invoices must be included.

• The item must not show signs of damage due to misuse, negligence, or improper handling.

• Valid proof of purchase is required.

We reserve the right to reject returns that do not meet these conditions.

3. Mandatory Unboxing Video (Strict Requirement)

To claim a return due to:

• Damaged product

• Defective product

• Wrong item received

• Missing items

A clear, continuous, and unedited unboxing video is mandatory.

The video must:

• Start before opening the parcel.

• Clearly show the shipping label.

• Clearly show the sealed package.

• Capture the complete unboxing process.

• Clearly display the issue.

⚠️ Claims related to damage, wrong product, or missing items will not be accepted without a valid unboxing video.

This policy is strictly enforced to prevent fraudulent claims.

 

4. Return Approval Process

• Once the returned product is received, it will be inspected.

• Approval or rejection will be communicated within 2 business days of inspection.

• We reserve the right to refuse any return that does not comply with this policy.

 

5. Refund Policy (Prepaid Orders)

If the return is approved:

• Refunds will be processed to the original payment method only.

• Refund initiation will be completed within 10 business days from approval.

Please note:

• Banks or payment providers may take additional time to reflect the refund.

• We are not responsible for delays caused by banks, payment gateways, or financial institutions.

6. Refund Policy for Cash on Delivery (COD) Orders

For orders paid via Cash on Delivery:

• Refunds will not be provided in cash.

• Refunds will be processed via bank transfer (NEFT/IMPS) or UPI only.

The customer must provide:

• Account Holder Name

• Bank Name

• Account Number

• IFSC Code

  OR

• Valid UPI ID

Refunds will be processed within 10 business days after approval, subject to successful verification of provided details.

We are not responsible for delays caused by:

• Incorrect bank details submitted by the customer

• Banking delays

• Technical failures

If incorrect details are provided, refund processing time will restart after correct information is received.

 

7. Non-Refundable Charges

The following charges are non-refundable:

• Cash on Delivery (COD) handling charges (if applicable)

• Shipping charges (unless the return is due to our verified error)

8. Non-Returnable Situations

Returns and refunds will not be accepted if:

• The request is raised after 5 days of delivery.

• The product is used or damaged by the customer.

• The item is returned without original packaging or accessories.

• No valid unboxing video is provided (for damage/wrong item claims).

• The product falls under any declared non-returnable category.

 

9. Right to Refuse Service

We reserve the right to:

• Refuse returns from customers with a history of excessive returns.

• Cancel or refuse Cash on Delivery orders at our discretion.

• Deny refund requests that appear fraudulent or abusive.

 

10. Delay in Refund

If more than 15 business days have passed since refund approval and you have not received the amount, please contact us at:

📧 support@dakksho.in

 

11. Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of courts located in India.